Delivery and Shipping
7-Eleven Cross-Border Delivery (Hong Kong, Macau)
We offer both pickup and home delivery options via SF Express, including support for SF Station Pickup and S.F. Smart Cabinets.
Pickup:
- You can choose an S.F. Smart Cabinet location using the electronic map during checkout.
- After your package arrives, please follow the instructions provided in the pickup notification to collect your order promptly.
Home Delivery:
- You may enter your home address when selecting home delivery.
- Please pay attention to any instructions provided by the delivery service to ensure your order can reach you smoothly.
Important Reminders:
- Please ensure your package is picked up on time. If a package is not collected without a valid reason, the local logistics provider will attempt to contact you and may arrange a second delivery to your home address.
- If the package is not picked up by the deadline, a second delivery fee (approximately HKD 15) may apply. This fee is charged by the local logistics company and will be the responsibility of the customer.
- Once the item has been shipped, the order cannot be canceled. Refunds will not be provided if the recipient refuses delivery or fails to collect the package without valid reason.
Arrival Notification:
SF Express will send arrival notifications via the SF Express App. We recommend downloading the app to ensure you receive timely updates about your delivery.
Alternatively, you can check your package status by entering your tracking number on the SF Express website.
